Shi Zha Tong visual guides 15 / Shopping and devices
Fake buyer and fake support: verification outside the platform
If selling something leads to online-banking instructions, stop.
- 1
Buyer contact
A buyer claims an order cannot be placed or payments are not enabled.
- 2
Fake support
You are told to add a private LINE account for help.
- 3
‘Verification’ instructions
They give instructions for online banking, an ATM or a payment code.
- 4
Financial loss
You authorise a transaction or disclose sensitive information.
A store screenshot is not enough to trust a stranger requesting financial actions.
Check with official support on the original platform. Do not transfer money on the caller’s instructions.
Open sources and scope
Based on official advice and cases. The four stages are simplified for teaching; roles and order differ between cases and do not establish wrongdoing by any particular person or service.
Police / Criminal Investigation Bureau: phishing and stolen LINE accounts (new tab)Survey and livestream scenarios include risk analysis. Citations do not mean official approval of every statement. Edited: 1 October 2026.